Thank you for being a valued client. As of January 1, 2022 our Website Management & Support options have changed.
We are transitioning away from the hourly rate and now offering Pay-As-You-Go Task-based pricing for website design, development & support services.
You can now request these types of updates without requiring a budget or estimate up front:
Need a website update?
Page Build?
New Design?
New Template?
A bug fix?
Improve the load times?
On-Page SEO or a whole site optimization?
Pay-As-You-Grow Task Pricing
Pre-purchase Webmaster Tasks or Subscribe, and we'll keep time allocated in our production schedule just for you!
1 Task Pre-Paid
1 Task Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.$159
2 Tasks Pre-Paid
2 Tasks Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.$299
5 Tasks Pre-Paid
5 Tasks Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.$549
10 Tasks Pre-Paid
10 Tasks Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.$999
Webmaster Plan with Unlimited Tasks Starting at: $1,649/month.
Frequently asked web support questions
How do tasks work?
A task is a unit of work that we complete on your website—needing a bug fix or support issue resolved? Need to add a page? Content Updates? Every action is 1 task of work.How long do tasks remain valid?
Every purchase will result in an account credit in our accounting system and will not have an expiry date. All work performed against your website(s) will be tracked to our project management system and invoiced towards the credits you have deposited into your account.Why are you moving away from hourly rates?
We want to make it fair to our clients. If a junior webmaster performs your update, this may take longer than someone with more experience. We have shifted our focus to value-based pricing to help our growing clients remove time and budgets from our working relationships.How does a subscription work?
A task subscription is a pre-authorized payment towards your account. Our team will perform website tasks in a queue based on your account's available credits.Why do I need to buy tasks upfront?
We are making operational improvements to how we go about managing and billing out our services. With pre-paid services, we will be able to forecast the needs of our clients and partners and ensure we can consistently deliver timely support as quickly as possible.Can I still have a post-paid billing agreement?
Clients who have been with us before January 1, 2022, will automatically be invoiced based on a new hourly rate of $165/hour. Our minimum support charge is $82.50+GSTWhat is the Turn-Around on Tasks?
We will aim to complete most tasks within 1-3 business days. Accordingly, we will provide timelines for more complex projects with a series of tasks.Request Help or Support
For all support tickets fill out our form to submit your request and we will respond within the next 1-2 business days.
Support Hours:
Monday - Friday 9am - 5pm.
Saturday, Sunday & Holidays: Closed
After Hours Support: 1-204-999-8324
All requests will be placed into our queue with an expected resolution of approximately 2-5 business days. For email delivery or website failure related issues we will prioritize these requests within 1 business day.